WHAT WE DO
Frontier Markets has built a platform to connect Last Mile customers and product/services that otherwise would not have access to each other. We focus on consumer durables—from solar lighting, to home appliances, to smartphones—as well as digital services—from 4G data packages, to financial and educational services. We curate our offerings by listening to and learning from our customers—and then we work with product and service companies to identify the right product to test, and ultimately, deliver to those customers that meet their needs and their target price point. Our on-the-ground staff works directly with communities to market products, collect customer information, make sales, deliver products, and provide after sales service. In short, we own the end-to-end value chain, ensuring that our customers get superlative service from start to finish.
WHAT MAKES US DIFFERENT
We’ve developed a unique approach to serving Last Mile customers that has let us build trust in rural communities, and strong partnerships with the product and service companies we work with. Why? Our platform is built on four main pillars:
We know our customers better than anyone. We listen to their needs, collect data about their behaviors, and tailor our approach to meet them where they are.
Rural Women Entrepreneurs
We invest in local women who want to enhance their families and communities. We train them in marketing, sales, customer service, and e-commerce, and they make sales and earn commission.
Local Fulfillment Infrastructure
We are committed to fast delivery and customer support—and so we have built branch offices, all located within 5KM of the villages we serve to guarantee a 48-hour turnaround time.
We provide our women and local staff with e-commerce technology to make the end-to-end process seamless and automated. We also get valuable data to better serve our customers.
OUR CUSTOMER EXPERIENCE
We serve rural families located in India’s Last Mile. There are about 551 million of these people who live out of reach of traditional retail outlets and who are not getting access to the products and services they need to build better, more dignified lives. With Frontier Markets, that changes. Here is what a typical customer experiences with us.
1. They meet Frontier Markets.
Their Saheli comes to their home, or they attend a marketing event hosted by Frontier Markets in their community.
2. They see—and try—our products.
They look at the Sahelis’ catalogue, and see and touch demo units of the products—they can even take them home to try.
3. They purchase the product or service in cash.
They tell the Saheli what they want to purchase and gives her cash. The Saheli places her order for delivery on her e-commerce app.
4. The purchase arrives to their home within 48 hours.
Frontier Markets arrives at the customer’s house within 48 hours to deliver and install the product. If there is ever an issue, a Frontier Markets staff will be there in 48 hours also.
5. They stay in touch with their Sahelis for new products and services.
The Saheli visits their home regularly to share about newly available products and services, and is always accessible to customers who want her to visit so they can make a purchase.
Frontier Markets has built a profitable business with meaningful Last Mile impact.
IN THEIR WORDS
If you’re interested in contributing to our work, let us know!